Your locations are setup to auto sweep weekly, which occurs on Tuesdays around 2:30am. Please keep in mind that any ACH payments that were processed can take 1- 3 days to be fully funded (or rejected) by the Tenant's bank, so if the payment has not 'cleared' at the time the auto sweep occurs, the funds will not be swept into your account.
You can verify your sweeps are occurring by looking at your ACH transaction report, anytime you wish. Here's how:
- Log into the SMS
- On the left menu click ACH Account
- Click the drop down at the top of the screen to select the location
- Click Transactions to launch a screen to input date search criteria
- Click on the starting date and use the calendar arrows to select the date range for the transaction you are seeking
- Click the Search button
- The information appears on screen
- Due to the details it provides it is advised that you click the Export button to download the information to Excel
- Locate the downloaded Excel file and open it
- Remember to click the Enable Editing button so you can use the auto filters to locate specific details as needed
- Click the 3rd bottom tab of the Excel file to review the details of the completed transactions
- In columns E, F, G, and H you will find "withdraw funds" and the amounts and your account number to review the amount that was swept (plus the .15 fee)
- In column K you will find your running balance, which should equate to the same amount available when you click "CHECK PROPAY BALANCE" in the instructions provided above
If you need further assistance please contact us at support@salonsuitesolutions.com.