• The first thing you need to do is make sure that the swiper is charged. You can do this by plugging it into your smart phone or adapter. 
• If you leave your card reader plugged in all day, so the battery is fully charged then disconnect the charger and only plug it in on the "shopping cart page" with the totals on it BEFORE clicking next.
• If that still does not correct your issue, then you will need to reset the swiper:
  • Go to the quick pay tile from your dashboard
  • Enter a charge for 0.01 to advance to the swipe screen
  • Click Reset Reader just enter the next button
  • Click Back 
  • Click Clear
  • Click Delete to exit charge screen
  • Refresh your Gina's Platform App.  For iPhone/iPad : Double click the iPhone/iPad button on the device (the actual hardware button).  The screen will show you smaller pictures of the apps you have loaded.  Swipe up on our app to take it out of memory. For Android: Click the button on the lower left of the device.  The text "Close All" will come up.  Click that message.  
  • Unplug reader from your device
  • Click 3 horizontal lines in upper right hand corner of your Salon App
  •  Click on App Settings
  • Scroll down and click on Reinitialize Credit Card Swiper
  • Click on Clear Appointment Cache
  • Refresh your Gina's Platform App.  For iPhone/iPad : Double click the iPhone/iPad button on the device (the actual hardware button).  The screen will show you smaller pictures of the apps you have loaded.  Swipe up on our app to take it out of memory. For Android: Click the button on the lower left of the device.  The text "Close All" will come up.  Click that message.  
  • Relaunch the app.  
• If you are still having issues with the swiper, please contact us at support@ginasplatform.com.