VOIDING a rent payment is a simple thing to do from your ProPay account. You can VOID a payment transaction the same day it was entered, before 2:00pm Mountain Time. The transaction will be voided and no additional fees will be charged. Payments MUST BE voided using this process. 


You can ALWAYS email support@salonsuitesolutions to ask for assistance, as needed.


Do not just click "void" it in the SMS. This is only a "cosmetic" step and it will not actually void the payment. 


To VOID a payment:

  1. Log into the SMS
  2. On the left menu click ACH Account
  3. Click the drop down at the top of the screen to select the location
  4. Click Advanced Transaction Search
  5. Enter ONLY the transaction number
  6. Press Enter or click Search
  7. Click the blue transaction number in the on-screen results that appear
    • The details of the transaction are displayed
  8. Scroll down and click the VOID button
    • If you do not see the VOID button STOP IMMEDIATELY
    • Send an email to support@salonsuitesolutions to ask for assistance; provide Tenant name and amount you are trying to VOID
  9. Watch for the "success" notification on-screen to indicate the VOID process went through
    • If you do not receive a success notification STOP IMMEDIATELY
    • Send an email to support@salonsuitesolutions to ask for assistance; provide Tenant name and amount you are trying to VOID
  10. If desired, refresh your screen and go back to step 5 and view the transaction number again to ensure it was successfully voided before proceeding
    • You can ALWAYS email support@salonsuitesolutions to ask for assistance, as needed
  11. AFTER you receive a "success" notification follow these next steps to "cosmetically void" the payment transaction in the SMS
  12. Go to the Tenant
  13. Go to Transactions
  14. Locate the Payment you just voided
  15. Click View
  16. Click the tiny little box directly above the Close button
  17. Edit the description if you wish, to help "tell the story" of VOIDING the payment
  18. Click the VOID button