VOIDING a rent payment is a simple thing to do from your ProPay account. You can VOID a payment transaction the same day it was entered, before 2:00pm Mountain Time. The transaction will be voided and no additional fees will be charged. Payments MUST BE voided using this process.
You can ALWAYS email support@salonsuitesolutions to ask for assistance, as needed.
Do not just click "void" it in the SMS. This is only a "cosmetic" step and it will not actually void the payment.
To VOID a payment:
- Log into the SMS
- On the left menu click ACH Account
- Click the drop down at the top of the screen to select the location
- Click Advanced Transaction Search
- Enter ONLY the transaction number
- Don't have the number? Click the link below to learn how
- https://s3.freshdesk.com/a/solutions/articles/22000282895
- Press Enter or click Search
- Click the blue transaction number in the on-screen results that appear
- The details of the transaction are displayed
- Scroll down and click the VOID button
- If you do not see the VOID button STOP IMMEDIATELY
- Send an email to support@salonsuitesolutions to ask for assistance; provide Tenant name and amount you are trying to VOID
- Watch for the "success" notification on-screen to indicate the VOID process went through
- If you do not receive a success notification STOP IMMEDIATELY
- Send an email to support@salonsuitesolutions to ask for assistance; provide Tenant name and amount you are trying to VOID
- If desired, refresh your screen and go back to step 5 and view the transaction number again to ensure it was successfully voided before proceeding
- You can ALWAYS email support@salonsuitesolutions to ask for assistance, as needed
- AFTER you receive a "success" notification follow these next steps to "cosmetically void" the payment transaction in the SMS
- Go to the Tenant
- Go to Transactions
- Locate the Payment you just voided
- Click View
- Click the tiny little box directly above the Close button
- Edit the description if you wish, to help "tell the story" of VOIDING the payment
- Click the VOID button