Refunding a Rent payment is a simple thing to do from your ProPay Account.  The Refund transaction fee is $0.35.

If you refund a transaction on the same day you entered it (before 2:00 p.m. Mountain Time), the transaction will be voided (erased) and no fees will be charged. 

To create a refund:

  1. Click on ACH ACCOUNT from your SMS Menu
  2. Choose your location
  3. Click Transactions
  4. Choose a data range and click Search
  5. Find the transaction to be refunded, in either the Completed or Pending section
  6. Click the Blue transaction number
  7. Scroll down and either click on Void Transaction or Enter the amount to be refunded into the refund box and click Refund Transaction