Refunding a Rent payment is a simple thing to do from your ProPay Account.  The Refund transaction fee is $0.35.


If you refund a transaction on the same day you entered it (before 2:00 p.m. Mountain Time), the transaction will be voided (erased) and no fees will be charged. You will not be able to refund a pending transaction after the 2:00 p.m. deadline until after the transaction settles.


To create a refund:

  1. Log into your ProPay Account.
  2. Click Completed or Pending (depending on the status of the transaction) under the My Reports heading on the right side of the page.
  3. Find the transaction to be refunded, and click the number next to it.
  4. Enter the amount to be refunded into the refund box.
  5. Click Submit and the refund will be processed.