New appointment, cancellation messages and personal messages from your client can be viewed in your Messages tile on your Salon App dashboard. You are notified of new messages by Push Notification. Push notifications preferences are set in your phone's settings. You can choose to disable them completely, appear briefly, appear until dismissed, and make a sound. To make sure you are receiving push notifications for new appointments, cancellations, and any messages sent to you from your clients you need to make sure your phone's settings do not have Do Not Disturb enabled, background app refresh is enabled, and notifications are turned on and set to appear until dismissed. To do that:
For iPhone users (Android user instructions below):
Check that Do Not Disturb is not turned on:
- Tap on the Settings icon from your phone's home screen
- Scroll down and tap on Do Not Disturb
- Make sure the Do Not Disturb is not turned on (the switch will be slid to the left and gray when off and slid to the right and green when turned off)
Make sure the Background App Refresh is enabled for your Salon App:
- Tap on the Settings icon from your phone's home screen
- Scroll down and tap on General
- Scroll down and tap on Background App Refresh
- Tap on Background App Refresh and select Wi-fi & Cellular Data
- Tap Back
- Scroll down to find your Salon App and make sure Background App Refresh is turned on (the switch will be slid to the left and gray when off and slid to the right and green when turned on)
Customize Push Notification Settings:
- Tap on the Settings icon from your phone's home screen
- Scroll down and select your Salon App
- Tap Notifications
- Tap Allow Notifications (the switch will be slid to the left and gray when off and slid to the right and green when turned on)
- Tap to turn on all alerts (lock screen, notification center, and banners)
- Tap Banner Style and choose Persistent
- Tap Sounds to turn on or off based on your preference (the switch will be slid to the left and gray when off and slid to the right and green when turned on)
- Tap badges to turn on the new message indicator. This indicator will show the number of unread messages with a white number in a red circle in the upper right hand corner of your Salon App icon.
For Android Users:
Important: Some of these steps work only on Android 10 and up. Learn how to check your Android version.
Check that Do Not Disturb is not turned on:
- Swipe down from the top of your screen
- Tap Do Not Disturb
- To customize your Do Not Disturb settings to allow your Salon App notifications even when DND is enabled visit Limit Interruptions with Do Not Disturb on Android
Make sure the Background App Refresh is enabled for your Salon App:
- Open your device's Settings Tap
- Tap Network & Internet
- Tap Data Usage > Data Saver
- If Data Saver is off, you do not have to do anything further. If Data Saver is on, continue to Step 5.
- Tap Unrestricted Data Access
- Scroll down and Tap the Google Play Store
- Tap your Salon App to turn on
Customize Push Notification Settings:
- Open your device's Settings Tap
- Tap Apps & notifications
Notifications. - Under "Recently sent," see apps that recently sent you notifications.
- You can turn off all notifications for a listed app.
- To pick specific categories of notifications, tap the app's name.
- To see more apps, tap See all from last 7 days. To sort by Most recent or Most frequent, tap them.
If you don't see "Recently sent," you're using an older Android version. Instead, tap App notifications and tap an app. You can turn notifications, notification dots, and notification categories on or off. If an app has categories, you can tap a category for more options.
Choose how you're notified
Important: Settings can vary by phone. For more info, contact your device manufacturer.
- Open your phone's Settings Tap
- Tap Apps & notifications
Notifications. - Under Lock Screen Tap notifications on lock screen
- Choose Show Alerting or Show All
- Tap to allow Notification Dots so your Salon app will show a Dot with unread notifications.