Salon Suite Solutions

Getting Started 7

• Creating Appointments
• Setting Up Services and Products
• Client Management on the App
• Easy Credit Card Processing
• Setting Up Your Account

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Taking Credit Card Payments/ProPay 12

• What is Propay
• How do I sign up for ProPay?
• BLUETOOTH CHIP READER QUICK SETUP
• When Signing Up For ProPay It Says I Already Have An Account
• My Credit Card Swiper Doesn't Work

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Setup and Account Questions 1

• Can I Share My Schedule With Another App User?

Setting up Appointments 4

• I am able to book appointments outside my business hours
• I don't get notified about appointments unless I open the app
• I'm not able to see what other clients booked on that day
• I like to see a week at a time instead of the monthly calendar

General App Problems 5

• The app is telling me I need to reload. Will I lose everything?
• Some pages are pushing to the right or wrapping
• The app is too slow.
• If I'm listening to music my phone squeals when I start the app
• How To Add Profile Picture on Android

Exporting Information 3

• Exporting Clients
• Exporting Revenue Information
• Exporting Testimonials

Clients/Contacts 3

• Where is account history?
• How can I keep track of client formulas and other information?
• Client Management

Communication Issues (Texting, Email and Push) 3

• My Client's are not receiving appointment reminders and text messages
• I click to Email a receipt/invoice but nothing happens
• I'm not receiving push notifications for new and cancelled appointments

Suite Rent Invoices 1

• How To Pay Your Rent Invoices

Lead Generation 4

• What is Lead Generation?
• Lead Generation FAQs
• How do I opt in for Lead Generation?
• How do I mark a Lead as a No Show or Hold for 7 days?

Propay 5

• What is ProPay
• Setting up your location's Propay Account
• ProPay Processing Limits
• Adding your Bank Account Information to your Propay Account
• Why is a Social Security Number required for Propay?

Inviting Tenants to the app 2

• My Tenants didn't receive an invitation email
• There are no links to download the app in the invite email

Tenant Management 8

• Unassigning Tenants from Suites
• Reassigning Tenants to the Same Suite
• Adding a New Tenant
• Adding or Moving an Existing Tenant to Another Suite
• Error: Tenant not added!

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Invoicing & Payments 5

• Refunding or Voiding Rent Payments
• Suspending Auto ACH
• How to Apply Rent Credits
• To create a recurring invoice for Rent:
• How to Apply Promo Rent

Getting Started 0