Salon Suite Solutions
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Specialist (Mobile App)
Setting Up Services and Products
Client Management on the App
Easy Credit Card Processing
Setting Up Your Account
See all 6 articles
Taking Credit Card Payments/ProPay
What is Propay
How do I sign up for ProPay?
BLUETOOTH CHIP READER QUICK SETUP
When Signing Up For ProPay It Says I Already Have An Account
My Credit Card Swiper Doesn't Work
See all 12 articles
Setup and Account Questions
Can I Share My Schedule With Another App User?
Setting up Appointments
I am able to book appointments outside my business hours
I don't get notified about appointments unless I open the app
I'm not able to see what other clients booked on that day
I like to see a week at a time instead of the monthly calendar
General App Problems
The app is telling me I need to reload. Will I lose everything?
Some pages are pushing to the right or wrapping
The app is too slow.
If I'm listening to music my phone squeals when I start the app
Exporting Revenue Information
Where is account history?
How can I keep track of client formulas and other information?
Communication Issues (Texting, Email and Push)
My Client's are not receiving appointment reminders and text messages
I click to Email a receipt/invoice but nothing happens
I'm not receiving push notifications for new and cancelled appointments
Suite Rent Invoices
How To Pay Your Rent Invoices
What is Lead Generation?
Lead Generation FAQs
How do I opt in for Lead Generation?
How do I mark a Lead as a No Show or Hold for 7 days?
Suite Management System (Location Owners)
ACH, Credit Cards and ProPay
What is ProPay
Setting up your location's Propay Account
ProPay Processing Limits
Logging into your ProPay account
Adding your Bank Account Information to your Propay Account
See all 9 articles
Introduction to the SMS (Suite Management System)
Setting Up ProPay To Process Rent
Recurring Transactions - Creation
Recurring Transactions - Editing
See all 22 articles
Inviting Tenants to the app
My Tenants didn't receive an invitation email
There are no links to download the app in the invite email
Unassigning Tenants from Suites
Adding a New Tenant
Adding or Moving an Existing Tenant to Another Suite
Error: Tenant not added!
View Unassigned Tenants
See all 6 articles
To create a recurring invoice for Rent:
Client (Mobile App)