Salon Suite Solutions
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Knowledge base
Specialist (Mobile App)
Getting Started
7
Creating Appointments
Setting Up Services and Products
Client Management on the App
Easy Credit Card Processing
Setting Up Your Account
View all 7
Taking Credit Card Payments/ProPay
12
What is Propay
How do I sign up for ProPay?
BLUETOOTH CHIP READER QUICK SETUP
When Signing Up For ProPay It Says I Already Have An Account
My Credit Card Swiper Doesn't Work
View all 12
Setup and Account Questions
1
Can I Share My Schedule With Another App User?
Setting up Appointments
4
I am able to book appointments outside my business hours
I don't get notified about appointments unless I open the app
I'm not able to see what other clients booked on that day
I like to see a week at a time instead of the monthly calendar
General App Problems
5
The app is telling me I need to reload. Will I lose everything?
Some pages are pushing to the right or wrapping
The app is too slow.
If I'm listening to music my phone squeals when I start the app
How To Add Profile Picture on Android
Exporting Information
3
Exporting Clients
Exporting Revenue Information
Exporting Testimonials
Clients/Contacts
3
Where is account history?
How can I keep track of client formulas and other information?
Client Management
Communication Issues (Texting, Email and Push)
3
My Client's are not receiving appointment reminders and text messages
I click to Email a receipt/invoice but nothing happens
I'm not receiving push notifications for new and cancelled appointments
Suite Rent Invoices
1
How To Pay Your Rent Invoices
Lead Generation
4
What is Lead Generation?
Lead Generation FAQs
How do I opt in for Lead Generation?
How do I mark a Lead as a No Show or Hold for 7 days?
Suite Management System (Location Owners)
Propay
5
What is ProPay
Setting up your location's Propay Account
ProPay Processing Limits
Adding your Bank Account Information to your Propay Account
Why is a Social Security Number required for Propay?
Inviting Tenants to the app
2
My Tenants didn't receive an invitation email
There are no links to download the app in the invite email
Tenant Management
8
Unassigning Tenants from Suites
Reassigning Tenants to the Same Suite
Adding a New Tenant
Adding or Moving an Existing Tenant to Another Suite
Error: Tenant not added!
View all 8
Invoicing & Payments
5
Refunding or Voiding Rent Payments
Suspending Auto ACH
How to Apply Rent Credits
To create a recurring invoice for Rent:
How to Apply Promo Rent
Client (Mobile App)
Getting Started
0