Salon Suite Solutions

Getting Started 9

• How To Add Profile Picture on Android
• Android User: How To Change Zoom Display Setting
• How To Authorize Autopayments for Rent Invoices
• How To Enable Cash Discounts/Pass CC Fees Onto Your Clients
• How to Add Sales Tax to a Product or Service

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Taking Credit Card Payments/ProPay 12

• What is Propay (mobile app)
• How Do I Sign Up for ProPay?
• BLUETOOTH CHIP READER QUICK SETUP
• Reset the Credit Card Reader and Pair with Your App
• When Signing Up For ProPay It Says I Already Have An Account

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Setting up Appointments 6

• I am able to book appointments outside my business hours
• I don't get notified about appointments unless I open the app
• I'm not able to see what other clients booked on that day
• I like to see a week at a time instead of the monthly calendar
• How to Edit or Delete an Appointment

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General App Problems 8

• The app is telling me I need to reload. Will I lose everything?
• Some pages are pushing to the right or wrapping
• The app is too slow.
• If I'm listening to music my phone squeals when I start the app
• How To Add Profile Picture on Android

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Exporting Information 3

• Exporting Clients
• Exporting Revenue Information
• Exporting Testimonials

Clients/Contacts 2

• Where is account history?
• How can I keep track of client formulas and other information?

Communication Issues (Texting, Email and Push) 4

• My Client's are not receiving appointment reminders and text messages
• I click to Email a receipt/invoice but nothing happens
• I'm not receiving push notifications for new and cancelled appointments
• Sending Mass Emails/Texts

Suite Rent Invoices 1

• How To Pay Your Rent Invoices

Propay 14

• What is ProPay
• Setting up your location's Propay Account
• ProPay Processing Limits
• Adding your Bank Account Information to your Propay Account
• Why is a Social Security Number required for Propay?

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Inviting Tenants to the app 1

• My Tenant didn't receive an invitation email to the mobile app

Tenant Management 15

• Unassigning Tenants from Suites
• Reassigning Tenants to the Same Suite
• How To Add A New Tenant (not yet in the system)
• How To Add A Tenant To Another Suite (At the same location)
• Error: Tenant not added!

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Invoicing & Payments 16

• Suspending Auto Payments
• How to Apply Rent Credits
• To create a recurring invoice for Rent
• How to Apply Promo Rent
• How To Find the ACH Transaction Number

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Lobby Directory 0

Administration 5

• Add/Modify Recipients for SMS Automatic Notifications
• How to Update Property Owner Email Address In SMS
• Pass CC Processing Fees Onto Tenants
• How To Pay Your Salon Suite Solutions Invoice
• How To Add A New SMS User to Your Location

Maintenance Tickets 1

• Maintenance Request Text Notifications

Google Chrome Security Settings 1

• Can't Open SUPPORT Option - Getting Blocked

New Functionality 1

• Information About Two-way Texting

Getting Started 0

Empower 1

• Empower - Schedule A Visit