Salon Suite Solutions
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Salon Professional (Mobile App)
Getting Started
6
How To Add Profile Picture on Android
Android User: How To Change Zoom Display Setting
How To Enroll in Autopay for Rent Invoices
How To Enable Cash Discounts/Pass CC Fees Onto Your Clients
How to Add Sales Tax to a Product or Service
View all 6
Taking Credit Card Payments/ProPay
13
What is Propay (mobile app)
How Do I Sign Up for ProPay?
BLUETOOTH CHIP READER QUICK SETUP
Reset the Credit Card Reader and Pair with Your App
When Signing Up For ProPay It Says I Already Have An Account
View all 13
Setting up Appointments
5
I am able to book appointments outside my business hours
I don't get notified about appointments unless I open the app
I'm not able to see what other clients booked on that day
I like to see a week at a time instead of the monthly calendar
How to Edit or Delete an Appointment
General App Problems
7
The app is telling me I need to reload. Will I lose everything?
Some pages are pushing to the right or wrapping
The app is too slow.
If I'm listening to music my phone squeals when I start the app
How To Add Profile Picture on Android
View all 7
Exporting Information
3
Exporting Clients
Exporting Revenue Information
Exporting Testimonials
Clients/Contacts
2
Where is account history?
How can I keep track of client formulas and other information?
Communication Issues (Texting, Email and Push)
3
My Client's are not receiving appointment reminders and text messages
I click to Email a receipt/invoice but nothing happens
I'm not receiving push notifications for new and cancelled appointments
Suite Rent Invoices
1
How To Pay Your Rent Invoices
Suite Management System (Location Owners)
Propay
9
What is ProPay
Setting up your location's Propay Account
ProPay Processing Limits
Adding your Bank Account Information to your Propay Account
Why is a Social Security Number required for Propay?
View all 9
Inviting Tenants to the app
1
My Tenant didn't receive an invitation email to the mobile app
Tenant Management
15
Unassigning Tenants from Suites
Reassigning Tenants to the Same Suite
How To Add A New Tenant (not yet in the system)
How To Add A Tenant To Another Suite (At the same location)
Error: Tenant not added!
View all 15
Invoicing & Payments
12
Suspending Auto Payments
How to Apply Rent Credits
To create a recurring invoice for Rent
How to Apply Promo Rent
How To Find the ACH Transaction Number
View all 12
Lobby Directory
1
Lobby Directory TV Feature: Chromebook Setup Instructions
Administration
3
Add/Modify Recipients for SMS Automatic Notifications
How to Update Property Owner Email Address In SMS
Pass CC Processing Fees Onto Tenants
Maintenance Tickets
1
Maintenance Request Text Notifications
Google Chrome Security Settings
1
Can't Open SUPPORT Option - Getting Blocked
Client (Mobile App)
Getting Started
0