Refunding a Rent payment is a simple thing to do from your ProPay Account. The Refund transaction fee is $0.35.
If you refund a transaction on the same day you entered it (before 2:00 p.m. Mountain Time), the transaction will be voided (erased) and no fees will be charged. You will not be able to refund a pending transaction after the 2:00 p.m. deadline until after the transaction settles.
To create a refund:
- Click on ACH ACCOUNT from your SMS Menu
- Choose your location
- Click Transactions
- Choose a data range and click Search
- Find the transaction to be refunded, in either the Completed or Pending section
- Click the Blue transaction number
- Scroll down and either click on Void Transaction or Enter the amount to be refunded into the refund box and click Refund Transaction