Once autopay is selected for a Lifestyle Professional they are unable to turn that off. If they have extenuating circumstances that require that the ACH be suspended they can contact their onsite Property Manager or firstname.lastname@example.org to Suspend the ACH. This will allow the invoice to be create but the Automatic ACH payment will not occur. They will then have to pay manually in their Salon app or other method onsite.
As long as you suspend the ACH prior to 11:59pm on the day that the invoice posts, you are good.
To suspend the ACH:
- Click on Tenants
- Click on the white arrow by the tenant you wish to work with
- Click Edit Tenant
- Check the Suspend ACH box
- Click Update