Once autopay is selected for a Salon Professional they are unable to turn that off.  If they have extenuating circumstances that require that the Autopay to be suspended they can contact their onsite Property Manager or support@salonsuitesolutions.com to Suspend the Autopay.  This will allow the invoice to be create but the Automatic payment will not occur.  They will then have to pay manually in their Salon app or other method onsite.  

As long as you suspend the ACH prior to 11:59pm on the day that the invoice posts, you are good.


**Please Note** Resuming Autopay will allow Autopay to process if the invoice was due within a 2 day window. Please make sure there are no open invoices prior to resuming autopay if you are within that 2 day window.


To suspend the ACH:

  1. Click on Tenants
  2. Click on the white arrow by the tenant you wish to work with
  3. Click Edit Tenant
  4. Scroll down and Check the Suspend Autopay box
  5. Click Update


**Please Note** Resuming Autopay will allow Autopay to process if the invoice was due within a 2 day window. Please make sure there are no open invoices prior to resuming autopay if you are within that 2 day window.