Finding the ACH Transaction Number is a simple thing do to from your ProPay account. The ACH Transaction Number provides detailed information regarding a payment transaction, including why a payment was rejected. You also need the ACH Transaction Number in order to void or refund ACH payments.
To Locate the ACH Transaction Number:
- Log into the SMS
- On the left menu click ADMINISTRATION > PROCESSING ACCOUNT
- Click the drop down at the top of the screen to select the location
- Click Transactions to launch a screen to input date search criteria
- Click on the starting date and use the calendar arrows to select the date range for the transaction you are seeking
- Click the Search button
- The information appears on screen
- Due to the details it provides it is advised that you click the Export button to download the information to Excel
- Locate the downloaded Excel file and open it
- Remember to click the Enable Editing button so you can use the auto filters to locate specific details as needed
- Click the 3rd bottom tab of the Excel file to review the details of the completed transactions
- Locate the name of the Tenant in column F
- Verify the gross dollar amount in column H
- Write down the transaction number in column C