**WARNING** THIS IS NOT HOW TO VOID A PAYMENT


Sometimes there is an open and unpaid invoice that needs your manual attention. If you have Late Fees defined in your Payment Terms for your location and there is a looming unpaid invoice, the system will continue to apply the Late Fees until the unpaid invoice is handled (or until your Lockout Days have transpired).


Here are some simple steps to manage the open, unpaid invoice:


  1. Log into the SMS
  2. Go to Tenants > select Transactions for the appropriate Tenant
  3. If you wish to void the INVOICE (this is NOT a payment...this is an open unpaid invoice awaiting payment)
    • Simply click View > Void
  4. If you wish to manually apply payment to this invoice
    • Click the Add Payment button
    • You will see the outstanding open invoice awaiting payment
    • Select the Payment Method
    • Enter the Payment Amount
    • Click the Apply button
    • Enter the payment Description
    • Click the Add button 

**WARNING** THIS IS NOT HOW TO VOID A PAYMENT