The mobile app provides you the ability to view your financial transactions from your clients, and either VOID or REFUND a transaction directly from the mobile app whenever it is necessary. Please reach out to support@salonsuitesolutions.com if you need assistance.
Here's how you can VOID or REFUND a transaction from the mobile app:
- Click the profile image in the upper right corner in the mobile app
- Click Credit Cards
- Click Transactions
- Click on the starting date and use the calendar arrows to select the date range for the transaction you are seeking
- For this example I would use the day before through the day after the exact date of the transaction in question
- Click the Search button
- The information appears on screen, scroll to the bottom to view completed transactions
- Locate the approximate time(s) of the transaction(s) and click the blue plus sign to reveal more details regarding the transaction
- After you confirm that is the transaction to be voided or refunded, click the blue Trans# displayed in the on-screen details
- You will be taken to a new screen
- Scroll down where it will be revealed as to whether you can VOID the transaction, or if it has to be refunded you will be provided with a field to input a $ amount to be refunded (if a full refund use the $ amount field, not the net to account field)
- If the VOID or REFUND is successful, you will receive an on-screen notification similar to the one below