You have the ability to view your ProPay transaction register anytime you wish, which you might find helpful when trying to reconcile. Below are steps to extract the ProPay report and view the data.
Your locations are setup to automatically sweep weekly (system default), which occurs early Tuesday mornings around 2:30am. Please keep in mind that ACH payments can take 1- 3 days to be fully funded (or rejected) by the Tenant's bank, so if the payment has not 'cleared' at the time the auto sweep occurs, the funds will not be swept into your account.
You can verify your sweeps are occurring by looking at your ACH transaction report, anytime you wish. Here's how:
- Log into the SMS
- On the left menu click ADMINISTRATION > PROCESSING ACCOUNT
- Click the drop down at the top of the screen to select the location
- Click Transactions to launch a screen to input date search criteria
- Click on the starting date and use the calendar arrows to select the date range for the transaction you are seeking
- We recommend using a start date a few days prior to the 'actual' date you're inquiring about
- Click the Search button
- The information appears on screen
- Due to the details it provides it is advised that you click the Export button to download the information to Excel
- Locate the downloaded Excel file and open it
- Remember to click the Enable Editing button so you can use the auto filters to locate specific details as needed
- Click the 3rd bottom tab of the Excel file to review the details of the completed transactions
- In columns E, F, G, and H you will find "withdraw funds" and the amounts and your account number to review the amount that was swept (plus the .15 fee)
- In column K you will find your running balance, which should equate to the same amount available when you click "CHECK PROPAY BALANCE" in the Location View. Additional instructions found here: How to Check your Propay Balance or Create a Manual Sweep
If you need further assistance please contact us at support@salonsuitesolutions.com.