As a Property Owner/Manager, you are now able to VOID or REFUND a PAYMENT directly from within the SMS. You will simply navigate to the Tenant record, click the Transactions Tab, and either VOID or REFUND the PAYMENT directly from there (we no longer have to go through ProPay).

  1. Open the Tenant Record
  2. Go to the Transactions tab
  3. Locate the Payment you just voided
  4. Click View
  5. Click the tiny little box directly above the Close button
  6. Edit the description if you wish, to help "tell the story" of VOIDING the payment
  7. Click the VOID button
  • Note: VOIDING a PAYMENT will stop the PAYMENT from being transmitted (sent) to the Payer's bank (if VOIDED within a few hours of the PAYMENT). However, if the PAYMENT transaction has already advanced in the settlement process (between banks), then a REFUND will be processed.
  • **WARNING** Voiding an INVOICE DOES NOT VOID THE PAYMENT. An INVOICE is NOT a payment.