We recommend avoiding the use of the PROMO RENT feature, as it can lead to confusion and has very limited functionality.


"FREE RENT" = a reward - you are gifting rent to your tenant due to a special or promotion you have 
"RENT ADJUSTMENT" = discounting rent for cause - example: the AC went out and your tenant was unable to conduct business in their suite so you are discounting rent as compensation.

The preferred method to apply "FREE RENT" or a "RENT ADJUSTMENT" is as follows:

  • You know ahead of time that you will be granting free rent or a rent adjustment
  • Click EDIT TENANT > scroll to check the SUSPEND AUTO PAYMENTS checkbox > check the SUSPEND LATE FEES checkbox > click the UPDATE button
  • Allow an invoice to auto generate per usual
  • AFTER the invoice has generated
    • Click the +ADD PMT button
    • Select the PAYMENT METHOD drop down arrow to select either FREE RENT or RENT ADJUSTMENT
    • In the PAYMENT AMOUNT field, enter the TOTAL & FULL full payment amount due > click the APPLY button (you will see the amount apply itself to the invoice)
      • You can find this amount by looking at the TOTAL on the screen or the BALANCE on the actual invoice
    • Enter the PAYMENT DESCRIPTION
    • Verify all the information is entered correctly > click the ADD button
  • Click EDIT TENANT > scroll to un-check the SUSPEND AUTO PAYMENTS checkbox > un-check the SUSPEND LATE FEES checkbox > click the UPDATE button
  • The recurring invoice and the auto payment will resume back to normal the following week


If you need further assistance, please email us at support@salonsuitesolutions.com.