Your ProPay account uses what is referred to as "Soft Limits" which allow you to process more than your set limits up to a certain amount. If you exceed your soft limits, then an automatic hold will be triggered on the account. This hold does not prevent you from continuing to process, but it does prevent funds from being transferred out of your ProPay account and into your bank account.


For example:


Monthly Processing Limits:


  • If your account has a CC monthly limit of $10,000 - your soft limit multiplier of 300% allows you to process up to $30,000 without issue.
  • If your account has a ACH monthly limit of $25,000 - your soft limit multiplier of 300% allows you to process up to $75,000 without issue.

Per Transaction Limits:


  • If your account has a CC per transaction limit of $500 - your soft limit multiplier of 10x allows you to process up to $5,000 in a single transaction without issue.
  • If your account has a ACH per transacton limit of $1,000 - your soft limit multiplier of 10x allows you to process up to $10,000 in a single transaction without issue.


To inquire what your specific limits are, please reach out to support@salonsuitesolutions,com.